What can I return?

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We are happy to give refunds for things in new, unused condition, given that we believe in the quality of our products. Gift certificates and final-sale items are not refundable or exchangeable. If returned products with scratches, use, or other damage are found, they will not be accepted. If a "do not remove" tag is attached to your item and it is removed, unfortunately, returns will not be accepted.

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What’s the returns process?

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To begin the return procedure, visit the link at the top of this page to locate your order and obtain an RMA number. Customers utilizing our pre-paid label should simply affix the shipping label to the outside of their shipment and drop it off at their local FedEx facility.

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Customers who self-ship their returns should put the return authorization slip inside their shipment and attach the return mailing label to the outside, then ship with their preferred provider.After we receive and process your return, we’ll give you a confirmation email and offer a refund to your original mode of payment. This procedure may take up to 5–7 business days.

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Click here to start the returns process.

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How should I return my order?

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Returns must be sent back in their original packaging. This includes, but is not limited to, the exterior box or envelope, dust bag, product cards, and any additional internal stuffing added to the item. If an item is received in unsellable condition, your return will not be accepted.
 

The return shipping fee of $7.50 for (1) item or $10 for (2) or more products will be deducted from your refund.
If you want to return something without using our pre-paid label, you can use your preferred mailing option. However, you will be liable for all associated return shipping expenses. We recommend shipping using a trackable carrier.

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For international orders, or orders outside of the contiguous Canada, please note that you are responsible for the cost of return shipping as we do not currently offer pre-paid return shipping labels for international orders. We recommend you ship using a trackable carrier.

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How do I create an exchange?

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Direct exchanges are currently not possible. If you would like to exchange for another size or color, please fill out our return form.

When will I be refunded for my return?

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For the vast majority of returns, once your item is received, you can expect your refund to be issued within 5-7 business days. Please note there may be a delay in your refund appearing in your account, due to varying processing times between card issuers and payment types. Please allow additional time for your return to be processed during the holiday season.

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Will I be refunded my original shipping fees?

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All original shipping fees are non-refundable. For international orders: shipping fees, brokerage fees, duty taxes, and GST/HST taxes will not be refunded.

Can I return my ZFL gift card?

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All gift cards are final sale, non-refundable, and not eligible for return or exchanges.